Terms of Service
Effective Date: October 1, 2025
Welcome to VÉLOURA. By accessing or using our website, app, or services, you agree to these Terms of Service.
1. Services
- VÉLOURA is a platform that connects users with independent, licensed beauty professionals who provide services at customer-selected locations.
- VÉLOURA does not perform beauty services directly.
2. Eligibility
You must be at least 18 years old to use the platform.
3. User Responsibilities
You agree to:
- Provide accurate information
- Use the platform for lawful purposes only
- Respect professionals and other users
4. Professional Services Disclaimer
Beauty professionals are independent contractors. VÉLOURA does not control how services are performed but verifies licensing where applicable.
5. Payments
- Payments are processed securely through third-party providers
- Prices are shown before booking
- Cancellation and refund policies may vary
6. SMS & Communications Terms
By using VÉLOURA, you agree to receive service-related SMS messages, including:
- Booking confirmations
- Appointment reminders
- Support notifications
You may opt out anytime by replying STOP.
7. Prohibited Conduct
You may not:
- Use the platform for spam, fraud, or scams
- Harass or abuse professionals or users
- Attempt unauthorized access to systems
8. Intellectual Property
All content, logos, and software are the property of VÉLOURA and may not be used without permission.
9. Limitation of Liability
VÉLOURA is not liable for:
- Acts or omissions of independent professionals
- Service outcomes
- Indirect or consequential damages
10. Termination
We may suspend or terminate accounts that violate these terms.
11. Governing Law
These Terms are governed by the laws of the United States and the State in which VÉLOURA operates.